Our Practice

We aim to provide all patients with the highest-level care and a personable service.

Our Administration Staff:

Our professional and friendly receptionists, Ella, Stevie and Suzanne, are here to assist you.  They will answer your telephone calls, greet you warmly on arrival, schedule appointments, assist with billing enquiries, co-ordinate theatre arrangements, and help with any other queries you may have.

Please note – when telephoning our practice, our receptionists may ask for a few details.  They have been trained to make these enquiries so we can help you in the most appropriate way.

At your first appointment with Dr Orford, you will require:

A current referral from your General Practitioner

Your Medicare card and Private Health Fund information (if applicable)

Your Medicare card and Private Health Fund information (if applicable)

A copy of our New Patient Form - click below to download a copy. Please complete this form to the best of your ability, if you have any questions please call and ask the reception staff.

If you require an urgent appointment, please ask your General Practitioner to telephone the practice directly.

Due to the nature of Obstetrics and Gynaecology, emergencies often arise. Where possible you will be advised of any delays. However, this is not always possible, and we apologise for any unplanned delays. To facilitate good communication, ensure your details are up to date with your current home and mobile telephone numbers.

Fees:

We do not offer a bulk billing service; therefore, our patients are charged a fee for each consultation, with some of these fees eligible for a Medicare rebate.  However, Dr Orford’s fees are set well below the Australian Medical Association’s recommended schedule.

Payment is required at the time of your appointment.  We accept cash, Visa, Mastercard, EFTPOS, and personal or bank cheques.

Medicare Online Claiming is available for your convenience.  If you have not yet registered your bank details with Medicare, you are welcome to bring them with you on the day, and we will process your claim directly.

For Births and Surgical Procedures, Dr Orford participates in the “Known Gap” scheme offered by most private health insurance providers.  If your private health fund is one we have partnered with, they will cover a major portion of the costs associated with any gynaecological surgery you may require.

There will be some out of pocket expenses for surgical procedures.  Our administration staff will assist you in obtaining detailed fee estimates from Buderim Private Hospital and any other specialists involved in your care.

Please note – whilst you are a private patient in hospital, you may also require the services of an Anaesthetist, Surgical Assistant, and/or Pathologist.  These providers will bill you independently.  Our administration team will discuss this with you, and informed financial consent will be obtained from you prior to any procedures being carried out.

Due to the complex nature of medical billing, we encourage you to contact the practice directly for a personalised estimate of the fees related to your treatment or surgery.

The Pregnancy Management Fee is a fee charged by all Obstetricians for the ongoing management of pregnancies beyond 20 weeks.  It reimburses the Obstetrician for the costs associated with being on call 24 hours a day, responding to telephone queries, coordinating your care, and maintaining medical indemnity insurance.  A portion of this fee may be reimbursed by Medicare.

On Call Arrangements:

Dr Orford is usually on call 24 hours a day from Monday morning until Friday night for all his own patients and is contactable and available throughout this period.

Obstetrics and Gynaecology is a complex, demanding specialty with a large amount of our work being done after hours at unpredictable times, therefore, it is not possible to work effectively or safely being on call continually.

So, to offer our patients quality, 24 hours a day, care, Dr Orford shares on call work with five other Obstetrician/Gynaecologists based in Buderim.  These Doctors are:

  • Dr George Bogiatzis
  • Dr Nerida Flannery
  • Dr Kylie Isaacs
  • Dr Kelvin Larwood
  • Dr Kirsten Morrow

They have a formalised weekend roster system so that one doctor is rostered on each weekend to cover all patients. Any periods of fatigue leave, holiday leave, sick leave, family leave and conference leave are also covered by these doctors.

Welcome to our women’s health practice. I feel very humbled to be entrusted with assisting the health and wellbeing of women at all stages of life.

– DR. JAMES ORFORD | MBBS FRANZCOG